Shipping Policy

Order Processing

  • Orders are processed for shipping within 1-3 business days after payment is successfully received.
  • "Processed for shipping" means the order has been reviewed, packed, and prepared for carrier pickup. It does not guarantee immediate shipment.
  • Orders are not processed or shipped on weekends or holidays.
  • Processing times may vary during peak seasons or due to unforeseen circumstances.

Shipping Methods & Delivery

  • Parcel Shipments (FedEx or Similar Carriers):
    • CrossFire
    • CrossFire Pro
    • All accessories and smaller components
  • Freight Shipments:
    • CrossFire XR
    • MR-1
    • TITAN 25T
  • Estimated delivery times depend on shipping method, carrier, and destination.
  • Langmuir Systems is not responsible for carrier delays once an order is in transit.

Shipping Costs

  • Shipping costs are calculated at checkout based on order size, weight, and destination.
  • Any additional customs duties, taxes, or import fees for international shipments are the responsibility of the customer.

Digital Product Delivery

  • No physical shipment is required for software licenses or other digital products.
  • Digital purchases are delivered electronically via email upon successful payment processing.
  • If you do not receive your digital product within 24 hours, contact support@langmuirsystems.com.

Order Tracking

  • Customers receive a confirmation email with tracking information once an order has been processed for shipping.
  • Freight shipments may require additional processing time before a tracking number is available.
  • Customers are responsible for monitoring shipments and contacting the carrier for delivery issues.

Damaged, Lost, or Stolen Shipments

  • Langmuir Systems is will assist in resolving lost or stolen packages after they have been handed to the shipping carrier.
  • If your package arrives damaged:
    • Contact support@langmuirsystems.com within 5 business days with photos and details of the damage.
    • Langmuir Systems will assist in filing a claim with the carrier.

Incorrect Shipping Information

  • Customers must provide the correct shipping address at checkout.
  • Orders shipped to incorrect addresses due to customer error are non-refundable; reshipping fees may apply.
  • If you notice an address error, contact support@langmuirsystems.com immediately—corrections may not be possible after shipment.

International Shipping

  • Langmuir Systems ships worldwide; availability may vary by region.
  • International shipments may be subject to customs duties, import taxes, or fees, which are the customer's responsibility.
  • Customs processing times may impact delivery estimates.

Freight Shipments

  • CrossFire XR, MR-1, and TITAN 25T ship via freight carriers.
  • Customers must:
    • Have adequate equipment or personnel to receive freight deliveries.
    • Be available to accept the delivery within the carrier’s timeframe.
    • Freight carriers may require an appointment for delivery.
    • Additional storage or re-delivery fees may apply if the shipment is not received on time.

Changes or Cancellations

  • Changes or cancellations are only possible before an order has been processed for shipping.
  • Once an order is processed for shipping, it cannot be canceled or modified.

Contact Us

For any shipping-related questions or concerns, contact support@langmuirsystems.com.